Jesus I could be screwed.

[jon-nyc]

I had an avis rental in Atlanta.

When I returned it, the guy wasn’t there. I walked a hundred feet or so and saw an employee who told me just make sure I leave the keys and they’ll email the receipt. No worries, I’ve done this 1000 times.

An hour ago I get a text saying my rental is three days overdue.

I’m still on hold waiting for customer service.

[jon-nyc]

And now every minute I get to hear a grating grammatical error.

It’s the order IN WHICH it was received. You fucking cunt.

[jon-nyc]

My god I have plenty of experience working with south Asians and have traveled through India. But for the life of me I couldn’t understand this woman. I finally had to have her spell ‘date of birth’ because repeating it 6 times didn’t work.

[Horace]

Well that sucks. Something tells me a big company like that has some policy for these situations, assuming they trust you that you dropped it off. Maybe they'll check their cameras.

[jon-nyc]

35m on hold just to get a person. She put me on hold 5 minutes to ‘investigate’. I told her this won’t be resolved by looking at a computer. It will be resolved by someone walking around the garage at Hartfield.

I put the odds of me needing to fly down there myself and find the damn thing at 25%.

[Horace]

@jon-nyc said in Jesus I could be screwed.:

And now every minute I get to hear a grating grammatical error.

It’s the order IN WHICH it was received. You fucking cunt.

I tend to be so annoyed at how slowly people speak in those sorts of recordings, that I think I would welcome some ungrammatical word removal.

[89th]

I hope at least you got this banger of a "on hold" music track:

Link to video

[Mik]

If it was at the airport you'll be on video, and you have evidence of your flight. This will work out, but it might be a pain in the ass.

[jon-nyc]

Fortunately it was a Mitsubishi with Vermont plates. How many of those could there be in the Avis garage in Atlanta? It’s also conceivable I could get a friend to walk through the garage and find it.

Though, to Horace’s point, they should have a procedure for this. With millions of rentals per year this has to happen now and then.

[89th]

I usually rent from Alamo. Haven't had many problems but it always seems to be with Avis or Budget when I do.

[Copper]

I remember when we were building the systems for Nation/Alamo, they wanted to have an automated return system with a device in the car that we could detect when the vehicle was returned.

So the car would be checked-in just by driving onto the lot.

When I first heard about it I said the renter could just throw the device over the fence and then keep the car. I forget whether they ever implemented that.

[LuFins Dad]

Any update?

[jon-nyc]

The woman from Bangalore gave me an investigation ID number and said to check back in a week.

[LuFins Dad]

FFS

[Copper]

How to Avoid Being Accused of Not Returning a Rental Car

https://blog.autoslash.com/how-to-avoid-being-accused-of-not-returning-a-rental-car/

[jon-nyc]

The screenshot of the metadata is a good idea.

[kluurs]

Did you use google maps or Waze to get to the airport? That data is still somewhere.

[jon-nyc]

I can prove I was at the airport, as I took my flight. But they are the ones who can prove I returned it with video and the presence of the car in the garage.

It's pretty much impossible to get a car out of that garage without showing papers to the attendant. And they did check to see if there was an activity on the vehicle, and there wasn't.

[Horace]

I'm confident that someone bearing your passport, boarded the plane that day. I am confident of nothing else.

[Mik]

I suspect he looked a lot like Jon too. Really a lot.