Jesus I could be screwed.
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I had an avis rental in Atlanta.
When I returned it, the guy wasn’t there. I walked a hundred feet or so and saw an employee who told me just make sure I leave the keys and they’ll email the receipt. No worries, I’ve done this 1000 times.
An hour ago I get a text saying my rental is three days overdue.
I’m still on hold waiting for customer service.
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And now every minute I get to hear a grating grammatical error.
It’s the order IN WHICH it was received. You fucking cunt.
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My god I have plenty of experience working with south Asians and have traveled through India. But for the life of me I couldn’t understand this woman. I finally had to have her spell ‘date of birth’ because repeating it 6 times didn’t work.
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35m on hold just to get a person. She put me on hold 5 minutes to ‘investigate’. I told her this won’t be resolved by looking at a computer. It will be resolved by someone walking around the garage at Hartfield.
I put the odds of me needing to fly down there myself and find the damn thing at 25%.
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@jon-nyc said in Jesus I could be screwed.:
And now every minute I get to hear a grating grammatical error.
It’s the order IN WHICH it was received. You fucking cunt.
I tend to be so annoyed at how slowly people speak in those sorts of recordings, that I think I would welcome some ungrammatical word removal.
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I hope at least you got this banger of a "on hold" music track:
Link to video -
Fortunately it was a Mitsubishi with Vermont plates. How many of those could there be in the Avis garage in Atlanta? It’s also conceivable I could get a friend to walk through the garage and find it.
Though, to Horace’s point, they should have a procedure for this. With millions of rentals per year this has to happen now and then.
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I remember when we were building the systems for Nation/Alamo, they wanted to have an automated return system with a device in the car that we could detect when the vehicle was returned.
So the car would be checked-in just by driving onto the lot.
When I first heard about it I said the renter could just throw the device over the fence and then keep the car. I forget whether they ever implemented that.
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Any update?
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The woman from Bangalore gave me an investigation ID number and said to check back in a week.
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FFS
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How to Avoid Being Accused of Not Returning a Rental Car
https://blog.autoslash.com/how-to-avoid-being-accused-of-not-returning-a-rental-car/
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The screenshot of the metadata is a good idea.
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I can prove I was at the airport, as I took my flight. But they are the ones who can prove I returned it with video and the presence of the car in the garage.
It's pretty much impossible to get a car out of that garage without showing papers to the attendant. And they did check to see if there was an activity on the vehicle, and there wasn't.
