@doctor-phibes said in Odd rental car story:
@aqua-letifer said in Odd rental car story:
@lufins-dad said in Odd rental car story:
I hate seeing these things on Twitter. You can only ever know one side of the story.
We had a situation where a woman called us up needing to get her piano tuned that very afternoon. We normally have to schedule a tuner a week or more in advance… But this lady keeps emailing our service email line insisting it needed to be that afternoon. One of our technicians is monitoring the email chain and states he is working in that general vicinity that day and if the piano isn’t too far out of tune, he would have 45 minutes in his schedule free to tune it. The woman promises it is a a 3 year old piano and was just tuned 6 months ago. Okay, he will be there at 3:00… He shows up at 3:00 only to discover the woman had gotten the building number number mixed up on the emails, and she was 13 blocks away (Arlington at 3:00 on a weekday…). So he drives to the other building, gets there at 3:20 and discovers that the piano is 40 years old and is BADLY out of tune (like 30 cents). He explains to her that there is no way he can tune this piano in the 40 minutes left, but offers to come back at 7 and at least get it into relative pitch.
The woman throws a complete fit, kicks him out of the apartment, then proceeds to blow up our review pages, Twitter, and Facebook page. We still haven’t gotten her reviews pulled from our Google page.
I always treat any of these one-sided stories with a healthy amount of skepticism…
Read the freaking thread, man. He spent hours on the phone with about a dozen phone numbers just trying to figure out what happened. He had to sort through his relative's security footage to even determine that the rental car place did in fact hire a truck to remove the car in the middle of the night.
So he says. He could be a complete freaking nutter. It doesn't look like it, admittedly, but it's still a possibility.
If my time here at TNCR has taught me anything, it's that that's always just a given.