Hey Horace!!

[Mik]

Everyone ok there? Heard a bad tornado came your way.

[Horace]

No tornadoes here. I'll check in if I see any coming.

[89th]

We haven't heard back in 24 hours. This is not good.

[Horace]

I'm ok, thanks for asking 89th. My computer monitor broke yesterday morning though, and I went to Best Buy to buy a new one. Then I noticed that the same model was on sale on Amazon for $150 less. So I got the Amazon version and when it arrives in a week I'll return the Best Buy one. Except I won't actually unbox the Amazon one, I'll just return it, after verifying the boxes are identical.

If the monitor broke due to a tornado, and I am not saying it did or did not, but if it did, then my behavior is tornado-induced capitalist free market opportunism, taking advantage of Best Buy and its return policy in order to benefit myself without compensating them for their help. Point being, this tornado, if it happened, made me a worse person. But morally, it's the tornado's fault, so I don't feel bad.

[89th]

Rookie mistake. Always check Amazon prices while in Best Buy. They'll match it.

[Horace]

@89th said in Hey Horace!!:

Rookie mistake. Always check Amazon prices while in Best Buy. They'll match it.

Ah, silly me. Thanks for the tip.

[George K]

@89th said in Hey Horace!!:

Rookie mistake. Always check Amazon prices while in Best Buy. They'll match it.

No kidding? I had no idea. I always thought that Best Buy was just Amazon's showroom.

I think, sometimes, Amazon, Best Buy and others might have a different SKU for the same item. That way they can deny price-matching because the item numbers from the manufacturer are not the same.

[Horace]

Looks like plan A will have to suffice. Khaleesi sounds pretty cute and is definitely not an AI.

---

Best Buy Chatbot
Hi, I'm Best Buy's chatbot.

User request: Recent orders, price match and account

Best Buy Chatbot
What can we help you with?

Price match

Best Buy Chatbot
I'm happy to help you out with a price match.

Do you want to match the price of a product you already ordered or one you are shopping for?

Product I've ordered

Best Buy Chatbot
We can match the price of new, fully priced items (not products that are discounted) during the return window.

How can I help you with price match?

Requesting a price match

Best Buy Chatbot
I can show you how to submit your price match request online or I can connect you with a live agent who can help. There might be a wait for an agent.

Which would you prefer?

Chat with an agent

Best Buy Chatbot
A live agent will be happy to help you.

Select the button below when you're ready to chat.

Live chat has started

Best Buy Live Agent
Good Afternoon! Thank you for choosing Best Buy, my name is Khaleesi, How may I assist you today?

1:08 p.m.

ha nice name. I would like to get a price match on something I picked up yesterday. Amazon is selling it cheaper.

BBY01-XXXXXXX

1:08 p.m.

Best Buy Live Agent
Thank you for showing interest in our price match program, I can surely validate this price-match request and if eligible I can help you get the lower price. To ensure that we are on the right account, may I please have your full name and the phone number and email address ?

1:08 p.m.

XXXXXX

https://www.amazon.com/gp/product/B08MVBYWGQ/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1

1:09 p.m.

Best Buy Live Agent
Awesome! You have made my job easier today. I am working on it as we speak. In the meantime, if you don't mind me asking, may I please know how your day is?

1:09 p.m.

it is great thank you.

1:10 p.m.

Best Buy Live Agent
I am glad to hear that. Hope you have an amazing day ahead!

1:10 p.m.

I hope the same for you.

1:10 p.m.

Best Buy Live Agent
Thank you for wishing me as well:)

Horace, I absolutely love helping our customers get the product at the best price. However, the product that you are looking at on Amazon website is being sold by a third party seller: Deals4Less (SN Recorded) . Our Price Match policy doesn't cover the products that are sold by third party sellers on a qualifying retailers website as we wouldn't be able to validate the authenticity and the manufacturer' warranty coverage for the products.

I appreciate you taking your time on finding out another website which has the item for a cheaper price, however I am sorry to disappoint you, as the deal doesn't fall within our price match policy.

1:13 p.m.

I see. My mistake. Thank you anyway.

1:15 p.m.

Best Buy Live Agent
You are welcome;)

I really appreciate your patience as we’ve gone through all of this. If I missed something or you’ve got additional questions, let me know. I am always here for you.

1:15 p.m.

Thank you, have a nice rest of your day.

1:15 p.m.

Best Buy Live Agent
It was a pleasure assisting you with Price match wish you a wonderful day ahead Horace. Remember my name is Khaleesi and thank you for contacting Best Buy.

1:15 p.m.

Your chat has ended.

[George K]

The Best Buy web site doesn't specify 3rd party seller...

https://www.bestbuy.com/site/samsung-34-odyssey-g5-1000r-curved-1ms-165hz-qhd-freesync-prem-gaming-monitor-black/6445082.p?skuId=6445082

[89th]

Their terms do specify it. Although I'm not sure how you define a 3rd party since it seems like everything on Amazon is via 3rd party? ANYWHO... it looks like Samsung does control that price at $549 nearly everywhere, so I'm not sure how Deals4Less can list it for $341 or whatever. Anyway, hope you have an amazing day ahead!

[89th]

Guess I found my own answer from Amazon:

How do I know who is a third party seller on Amazon?
If you want to check whether a seller is a third party or Amazon itself, look for the “sold by” line among the product information. If the information there is anything other than “Amazon”, you've found yourself a third party seller.

[Horace]

yes third party is labeled as such. We'll see if I get something in the same box as the one from Best Buy. If so, I'll return to best buy for the larger refund. If not, I'll return to Amazon for the smaller refund.

[Copper]

@George-K said in Hey Horace!!:

different SKU for the same item

Costco does that sort of thing, maybe Walmart too.

[taiwan_girl]

@89th said in Hey Horace!!:

I'm not sure how Deals4Less can list it for $341 or whatever.

I wonder if they buy "stolen" merchandise? I have read that there are companies like that. They dont admit they are buying stolen merchandise, but they also dont ask where their sellers got it from.

"Hey, I have 20 monitors from a store that went out of business."

"Oh okay. We will give you $200 for each!"

"Sounds good to me!!"

Then they resell for $341

[George K]

@taiwan_girl said in Hey Horace!!:

Hey, I have 20 monitors from a store that went out of business fell off a truck."

FIFY

[Horace]

I don't want to get involved with any stolen merchandise, or otherwise unethically sourced merchandise. My values are too important to sacrifice them for a hundred dollars.

[Horace]

Here’s my new monitor with arm stand, installed in my office that may or may not have been recently devastated by a tornado. Also I have canceled the Amazon order because principles.

[George K]

That's a BMFM.

Why did you go with the mounting arm rather than the (presumably) included stand?

[Horace]

@George-K said in Hey Horace!!:

That's a BMFM.

Why did you go with the mounting arm rather than the (presumably) included stand?

The included stand didn’t change height or angles. The previous version that broke had a nice stand. The stand on this one is an afterthought. The VESA mount makes it easy to use a good one.

[George K]

I've been considering something like that, but my desk doesn't have a handy spot to mount the arm. The desktop has only about 1 inch of clearance from the side of the desk.