What is the point of dealing with customer service when you can just return something to Amazon?
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In an ongoing effort to be a good citizen, I like to give companies a chance to help me with their shitty products, rather than returning directly to Amazon. The CPU cooling pump on my new computer is noisy because there's an air bubble in there or something. I contacted them about it and the videos and pictures and screenshots they have requested over the course of the week of back and forth emails are absurd, when I could have just returned this shitty pump to Amazon and already had a replacement in hand.
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Yeah - the most aggravating example for me is that they don't price match at all. So if you buy something and it goes on sale - you're allowed to return it and re-buy, but you won't get a price adjustment.
@xenon said in What is the point of dealing with customer service when you can just return something to Amazon?:
Yeah - the most aggravating example for me is that they don't price match at all. So if you buy something and it goes on sale - you're allowed to return it and re-buy, but you won't get a price adjustment.
Interesting. How would they know? If you request refund and return. Then but again at new lower price…?
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Every time I request a return from Amazon, I'm amazed at how it's a "No questions asked" thing.
They just accept it, and refund your purchase. A smaller place would probably lose $$ on this, but, for Amazon, it's probably a rounding error.
"Now look here, you Baltic gas passer... " - Mik, 6/14/08
The saying, "Lite is just one damn thing after another," is a gross understatement. The damn things overlap.
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@xenon said in What is the point of dealing with customer service when you can just return something to Amazon?:
Yeah - the most aggravating example for me is that they don't price match at all. So if you buy something and it goes on sale - you're allowed to return it and re-buy, but you won't get a price adjustment.
Interesting. How would they know? If you request refund and return. Then but again at new lower price…?
@89th said in What is the point of dealing with customer service when you can just return something to Amazon?:
@xenon said in What is the point of dealing with customer service when you can just return something to Amazon?:
Yeah - the most aggravating example for me is that they don't price match at all. So if you buy something and it goes on sale - you're allowed to return it and re-buy, but you won't get a price adjustment.
Interesting. How would they know? If you request refund and return. Then but again at new lower price…?
Oh you're completely free to return and rebuy if the price of something goes down. Amazon won't price adjust if you ask though. You have to ship it back with the return, and get it shipped again with a new product.
Mik's probably right that managing simple rules is easier with suppliers than having a bunch of exception processes.
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I keep hearing that free returns at Amazon may be getting cut ...
“Cry havoc and let slip the DOGE of war!”
Those who cheered as J-6 American prisoners were locked in solitary for 18 months without trial, now suddenly fight tooth and nail for foreign terrorists’ "due process". — Buck Sexton
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@Horace said in What is the point of dealing with customer service when you can just return something to Amazon?:
Amazon does track returns, and abusers of the system have their privileges revoked.
Last year the Amazon delivery guy got addresses confused.
Over a few months I received more than 30 packages intended for a similar address about 1/4 mile away.
I called Amazon each time. They told me I could keep the package. I told them no, I will deliver it. After several packages the recipients started giving me cookies, so it was a good deal.
If I kept them all I expect Amazon might have come knocking.
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@Jolly said in What is the point of dealing with customer service when you can just return something to Amazon?:
I keep hearing that free returns at Amazon may be getting cut ...
There's a whole world of people scamming Amazon..
Buy two items - one cheap, one expensive.
Ask for return for expensive item, return cheap item (no questions asked at point of return).
Sell expensive item on eBay or elsewhere.
"Now look here, you Baltic gas passer... " - Mik, 6/14/08
The saying, "Lite is just one damn thing after another," is a gross understatement. The damn things overlap.
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@Jolly said in What is the point of dealing with customer service when you can just return something to Amazon?:
I keep hearing that free returns at Amazon may be getting cut ...
There's a whole world of people scamming Amazon..
Buy two items - one cheap, one expensive.
Ask for return for expensive item, return cheap item (no questions asked at point of return).
Sell expensive item on eBay or elsewhere.
@George-K said
Buy two items - one cheap, one expensive.
Ask for return for expensive item, return cheap item (no questions asked at point of return
Can you elaborate? The two items look alike or what? Or can you just return a pencil when you received an iphone?
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@George-K said
Buy two items - one cheap, one expensive.
Ask for return for expensive item, return cheap item (no questions asked at point of return
Can you elaborate? The two items look alike or what? Or can you just return a pencil when you received an iphone?
@Klaus said in What is the point of dealing with customer service when you can just return something to Amazon?:
Can you elaborate? The two items look alike or what? Or can you just return a pencil when you received an iphone?
Exactly.
When you return, the point of return simply scans the QR code and places the item into a bin/bag for shipping. I don't think the QR code tells the agent what, exactly, is being returned - they just accept it. Many Amazon returns say "No bag or packaging required," so there may be a mechanism for the agent to check what you're turning.
But, if you put your returned item in a bag, or switch the packaging, it's easy enough to cheat.
That said, there are cases of people getting caught for hundreds of thousands of dollars of fraudulent returns - jail time.
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@Jolly said in What is the point of dealing with customer service when you can just return something to Amazon?:
I keep hearing that free returns at Amazon may be getting cut ...
There's a whole world of people scamming Amazon..
Buy two items - one cheap, one expensive.
Ask for return for expensive item, return cheap item (no questions asked at point of return).
Sell expensive item on eBay or elsewhere.
@George-K said in What is the point of dealing with customer service when you can just return something to Amazon?:
@Jolly said in What is the point of dealing with customer service when you can just return something to Amazon?:
I keep hearing that free returns at Amazon may be getting cut ...
There's a whole world of people scamming Amazon..
Buy two items - one cheap, one expensive.
Ask for return for expensive item, return cheap item (no questions asked at point of return).
Sell expensive item on eBay or elsewhere.
Yeah that makes sense. Would be somewhat easy. Sad, but fraud always finds a way like water through a rock.
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Every time I request a return from Amazon, I'm amazed at how it's a "No questions asked" thing.
They just accept it, and refund your purchase. A smaller place would probably lose $$ on this, but, for Amazon, it's probably a rounding error.
@George-K said in What is the point of dealing with customer service when you can just return something to Amazon?:
They just accept it, and refund your purchase. A smaller place would probably lose $$ on this, but, for Amazon, it's probably a rounding error.
I bet Amazon passes the full price of the return back to the vendor. Amazon does some interesting stuff - that is why they are being sued. For example, even though Amazon will take up to 50% of the price as a commission for selling on their site, a vendor is not allowed to sell the same product for a cheaper amount anywhere.
