Healthcare, Now With More Phone Tree
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UnitedHealth is spending $3 billion teaching the healthcare system to become even more itself.
Quote: "One trial even has AI agents calling doctors' offices to schedule appointments for patients."
There is something almost spiritually perfect about a machine phoning another bureaucracy-shaped machine so that no human has to experience the full majesty of the process directly.
@jon-nyc this feels adjacent to your recurring theme that management's fondest dream is to automate the nuisance while preserving the nuisance.
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