Did something new today…
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Dropped the car off at the Silver Rock approved car place yesterday. They had given me 4 different places to choose from. There were not highly regarded, but one is considered an above average shop, so I took it there. They need to keep the car for a few days but have started the claims process. Carvana approved extending my guaranteed return date by 3 days to match.
The guy at the shop said they’ve had decent success with Silver Rock approving the claims overall, and he only recalled one that he felt Silver Rock hadn’t treated the consumer well… So we will see.
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Finally got the car back this morning, the warranty provider approved the repair at the dealership. That’s impressive, as the repair will cost 40% of the purchase price of the vehicle. I honestly wouldn’t have expected they would do so.
So I took it to the dealership, and they are telling me it can take up to two weeks…Ugh, And that’s taking it past the guaranteed return date. So there’s a very real chance that I might be exchanging/returning the car.
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I was close to trading the car or returning, but I’ve had three different mechanics giving the car the thumbs up except for the 2 repairs, and considering the fact that They are covering the costs of the repairs (combined about half of the purchase price) and are covering my rental car? Okay, I’m good…
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I’m feeling pretty comfortable in dealing with them for my BMW. Not because their pre-inspection was great, but because they make up for it on the backend where many dealers won’t.
