Did something new today…
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So I picked up the car yesterday. Showed up, showed my driver’s license and proof of insurance. They gave me a coin to drop in a slot, but I had Finley do it instead. It was mildly entertaining watching the elevator come down with the car, then it comes forward to you at a window, it spins for you to see it and inspect it, then takes it to a bay for you to inspect it quickly and get it the hell out of there so they can get the next car offloaded. There was supposed to be a test drive and walking around the vehicle to truly inspect and note anything, but the “advocate” just wanted me the heck out of there, giving me the whole “you have 7 days to return it, so don’t worry…
Overall, the outside of the car looked nice, I found 1 issue that I would like addressed (they detailed small scratches in the clearcoat, but I did find one that went deeper. The car was cleaned on the inside, but I don’t think they detailed it, and it needs a wash on the outside. It’s not a big deal, but something that you would get from a dealer. The gas tank was only 1/4 full, too. Again, a small detail that would have been better at a dealer. Also, the interior smelled a little stagnant. Not musty or anything, more just like it’s sat for a good long time.
While the interior is not my color preference, buying used is limiting, and this is a short term car… It was overall in good shape with some nifty features. But on to the important stuff…
It drove great… The sport mode handles nimbly and is a fun drive, especially for a sedan. When I hit rush hour, I switched to eco mode, and the gas mileage was great. The car is super quiet, and Finley fell asleep in the back, so I used the rear window screen to keep him from being baked in the sun. Nice feature. The heated seats were nice and hot, as was the steering wheel heating… Everything about the performance of the car is superb. But..
I did get an AWD alert on my way to the mechanic. It wasn’t an urgent note, but the yellow alert stating it’s performing suboptimal… I already had an inspection scheduled so took it to my mechanic. They performed the inspection and found 4 transfer case codes. These codes are apparently common on Hyundais and are referred to as the codes of death because non-dealers cannot reprogram them. Hyundai keeps the info proprietary, and the transfer case can only be replaced and programmed at a dealer. Aside from that, they found a few issues with the airbags that need fixed, and evidently the undershield was missing and a bumper was replaced with an OEM. The tires on the vehicle are in good shape but cheap. According to the mechanics, getting the undershield replaced and upgrading the tires will reduce the road noise even more…
Except for those issues, everything else seems to be pretty decent and as expected for the age of the vehicle. So we are going through the warranty process now to see how many of these items will be taken care of. If all of the problems are resolved, great, otherwise, the car will be returned or exchanged. I did see a slightly newer and lower mileage Genesis coming available that I might try to exchange for. The exterior color is my second choice, but the interior color is a little better.
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Cool, or warm, I should say. When we got our van we also got the heated steering wheel which is as fantastic as everyone who has one says, at least if you live where it gets cold out.
@89th said in Did something new today…:
Cool, or warm, I should say. When we got our van we also got the heated steering wheel which is as fantastic as everyone who has one says, at least if you live where it gets cold out.
I just wish that feature and the heated seats had a remote start function…
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Dropped the car off at the Silver Rock approved car place yesterday. They had given me 4 different places to choose from. There were not highly regarded, but one is considered an above average shop, so I took it there. They need to keep the car for a few days but have started the claims process. Carvana approved extending my guaranteed return date by 3 days to match.
The guy at the shop said they’ve had decent success with Silver Rock approving the claims overall, and he only recalled one that he felt Silver Rock hadn’t treated the consumer well… So we will see.
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Finally got the car back this morning, the warranty provider approved the repair at the dealership. That’s impressive, as the repair will cost 40% of the purchase price of the vehicle. I honestly wouldn’t have expected they would do so.
So I took it to the dealership, and they are telling me it can take up to two weeks…Ugh, And that’s taking it past the guaranteed return date. So there’s a very real chance that I might be exchanging/returning the car.
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I was close to trading the car or returning, but I’ve had three different mechanics giving the car the thumbs up except for the 2 repairs, and considering the fact that They are covering the costs of the repairs (combined about half of the purchase price) and are covering my rental car? Okay, I’m good…
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I’m feeling pretty comfortable in dealing with them for my BMW. Not because their pre-inspection was great, but because they make up for it on the backend where many dealers won’t.
