Amazon seems a bit overwhelmed
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I had 7 products to be delivered yesterday. Two were delivered to the wrong address and even the wrong city, I know this because the recipient saw the address on it and tracked my phone number down, and messaged me. Then a third item, the most expensive one, a $300 computer monitor, was marked as "delivered" but never showed up.
So Amazon delivery was 4 for 7 yesterday for me, not a great batting average.
I ordered another of the computer monitors while I wait the requisite 48 hours to see if the original eventually shows up, as per Amazon's rules. It'll never show up, and my hope it that a refund will not be difficult to obtain. My best guess is that there's a concerted driver network theft ring going on, which I put a higher probability on than wrong address delivery which doesn't get cleared up by the accidental recipient.
Amazon's fault for not always doing the picture thing when they leave it at the door. They sometimes do, but for some reason, not always.
I know this was not porch pirates because I was basically waiting at the door and checked within minutes of the alleged delivery.
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If they both show up, I return one unopened and no harm done. If the original "delivered" one never shows up, then I need to get a refund for something I do not have and can not prove I never received. But I guess it'll be ok as long as Amazon has no picture of the delivery. Which they do not.
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We have an Amazon warehouse just around the corner from where I work. When we go past it during our daily walk, there's frequently a strong smell of something that used to be illegal, but isn't any more. I'm actually a little surprised that anything gets delivered from there at all.
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Had three successful deliveries today so far. Two of the three wrong deliveries yesterday were obviously honest mistakes, in that the recipient reached out to me.
The most expensive and most easily resellable item, the computer monitor, is the only one unaccounted for and marked delivered but which was 100% not delivered here. Hmm.
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Got refunded for the missing monitor and ordered a new one to arrive tomorrow. ChatGPT convinced me that if it had been malice on the part of the driver, they'd have never marked it "delivered". I guess the malice is on the part of whomever got my monitor and did not give it back. Hopefully the delivery tomorrow will go without a hitch.
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A couple weeks ago a small package my wife ordered was delivered to house a block away. The young lady who received it dropped it off at our house a day later. By that time however we had already notified both the vendor and Amazon that the delivery had been made to the wrong address. Although we again contacted Amazon and the vendor that the problem had been rectified, my wife still received a refund on her card the end of last for the inconvenience of the mistake.
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On the contrary side, I recently bought some jeans from Amazon. They delivered the wrong ones, so I returned them, but was charged anyway as "I returned the wrong item". Of course I returned the wrong items you morons, that's why I returned them. After a great deal of pissing around, I managed to actually speak to a very nice lady in India who assured me I wouldn't be charged for the returned goods. 3 weeks later I was charged anyway, and gave up trying to get my money back. Assholes.
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I talked to an Indian chat agent as soon as I noticed that the monitor was not actually delivered. He immediately said he'd send a replacement and would verify by email. Great, I thought. No email came and no replacement appeared on my orders list. So that was a dud. 24 hours later, I'd already ordered my replacement, and contacted support again. A nice Indian lady this time gave me a refund, after I wised up and asked for a refund rather than a replacement. And sure enough, the refund, in the form of Amazon credit, appeared in my account soon thereafter. Now I just hope I get my monitor today.
I appreciate that the Indian people use their real names, rather than "Mike" or "Jenny" or something. I also appreciate that they're actual people. But that is sure to change soon.
