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The New Coffee Room

  1. TNCR
  2. General Discussion
  3. called my broker this morning

called my broker this morning

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  • HoraceH Offline
    HoraceH Offline
    Horace
    wrote on last edited by Horace
    #1

    My trading platform wouldn't start up and the 800 number for tech support is on the splash screen, so I called it. The automated recording said there was a two hour wait time. It also said not to ask for an extension or an exception on margin calls. None will be granted. (I like how they phrased it - "in order to better help our clients, we cannot provide extensions or exceptions on margin calls").

    I guess lots of people were shorting back in march, into the biggest and sharpest stock market rally in history.

    By the way, I hate it when they tell you to enter a number on the phone but don't specify whether to hit # to "enter". Especially when they are expecting #, and won't accept the entry till you hit it. It's always a guessing game. Pressing # when it's not required can just as easily invalidate the entry, or not pressing pound when it is expected can invalidate the entry for taking too long.

    Education is extremely important.

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    • MikM Offline
      MikM Offline
      Mik
      wrote on last edited by
      #2

      I learned about that 40 years ago when the richest guy in town lost it all shorting.

      “I am fond of pigs. Dogs look up to us. Cats look down on us. Pigs treat us as equals.” ~Winston S. Churchill

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      • 89th8 Online
        89th8 Online
        89th
        wrote on last edited by
        #3

        I was very tempted at shorting the S&P in mid-march during the free fall, glad I didn't. But I remember that feeling, I bet a lot of folks gave into it.

        And yeah, the pound sign... funny/true observation.

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