28 minutes

[jon-nyc]

That's how long it took on the phone to cancel Optimum cable.

By the end I had to plead with them to stop the upsell/extension attempts. Finally I said "if you offer me a lifetime of free GB broadband I shall turn it down on principle."

[Mik]

They will surely try.

[George K]

It's the same thing when you call for repair on a warranty-covered item.

"If you're the homeowner, we'd like to offer you a free estimate on roofing, window replacement..."

[George K]

@jon-nyc said in 28 minutes:

cancel Optimum cable

What are you doing for connectivity?

[jon-nyc]

FIOS

[Mik]

That's what we've had since September. Flawless, and the TV is all on wifi. No more cables in the house. Cut my bill in half.

[Horace]

They must have pegged you for a sucker.