Doordash

[George K]

Mrs. George felt like Chinese tonight, so we thought we'd order from a place that got good reviews, using Doordash.

1. Two egg rolls
2. Beef Chop Suey (for the Mrs.)
3. Mongolian Beef - I like it spicy.

The egg rolls were nothing special, but they weren't bad. The Mongolian beef was really good - I ate too much.

But...there was only 1 small side of rice. We should have gotten two (one for each meal).

I contacted Doordash customer support and explained what happened. The customer service rep was very pleasant and gave me a $14.94 credit for the missing rice!

I wasn't expecting that, perhaps $3-$4. But almost $15?

Wow.

[Mik]

I too Doordashed tonight. I have called them several times for credits. I think they see it as the entree was not right so you get it refunded.

[George K]

Speaking of which, I see that for some restaurants, Doordash and GrubHub have different prices for the same item. Here's KFC - same items in the order from both services.

Howzzat?

GrubHub:

Doordash:

Two bucks more for DoorDash? WTF?

[Horace]

I wonder if they pass that on to the restaurant.

[George K]

@horace said in Doordash:

I wonder if they pass that on to the restaurant.

I was thinking the same thing. I'll bet they do.

[Horace]

Asian hate.

[Mik]

Depends on the deal the restaurant has with the delivery vendor. Some charge more to make up for the overhead Doordash or Grubhub charges which is substantial.

[George K]

@mik said in Doordash:

Some charge more to make up for the overhead Doordash or Grubhub charges which is substantial.

I've read that it could be as much as 30%.

But, same restaurant, same order...different prices.

Do you think that's a function of negotiation?

I didn't look at the "fees and other charges" for the two services. Perhaps that evens it out.

[LuFins Dad]

@george-k how do you think Door Dash can afford to give you a $14 credit for a side of rice?

[Copper]

@horace said in Doordash:

Asian hate.

Apparently Amazon doesn’t hate Asians. It’s the first thing on their web site now.

It makes me wonder about those websites that don’t declare their solidarity right up front.

[Loki]

@lufins-dad said in Doordash:

@george-k how do you think Door Dash can afford to give you a $14 credit for a side of rice?

The restaurant probably paid for the refund.