3 hours and 42 minutes
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That's what Delta tells me the wait time is for an agent.
No call back option was offered.
Get this - I had a flight leaving Lima for NYC on Friday, coming back to Lima the following Friday. A few days ago I attempted to change it to a Saturday departure. At the end of that transaction, it said there was a problem and I should try again later. But somehow the original reservation went 'poof' and disappeared. Now when I enter the confirmation code it says reservation not found.
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Odd. I fly Delta all the time and have a nearly flawless experience with them. Reliability, the app, cleanliness, service... I say odd because my friend flew Delta this weekend to come watch the Redskins lose to the Vikings, his flight here was delayed 6.5 hours (two deplane events, two mechanical issues) and then last night on his way home it was delayed 1.5 hours, although admittedly it was somewhat related to de-icing.
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