Darn, they're actually repairing it
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I bought an extended warranty for my robot mop, when I purchased it on Amazon 14 months ago. It's a third party warranty from a company called Assurion, which cost $50 for three extra years, on the $350 mop. The mop recently broke, because all robot mops always break, and I was expecting them to just refund my money as an Amazon gift certificate. But I'll be darned they're actually repairing the thing. They paid for shipping across the country, they're ordering new parts (so they say), and they'll ship it back. I was guessing they wouldn't even bother looking at it. I'm surprised this is cost effective for them, and disappointed that I won't be getting a new mop out of it.
Education is extremely important.
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@xenon said in Darn, they're actually repairing it:
That is surprising - repairmen can't be cheap these days.
This repair happened on month two of their warranty. The first year was covered by the manufacturer. I am confident it won't be the last time they have to repair this thing over the next 34 months. They should have just refunded me.
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I bought an extended warranty for my robot mop, when I purchased it on Amazon 14 months ago. It's a third party warranty from a company called Assurion, which cost $50 for three extra years, on the $350 mop. The mop recently broke, because all robot mops always break, and I was expecting them to just refund my money as an Amazon gift certificate. But I'll be darned they're actually repairing the thing. They paid for shipping across the country, they're ordering new parts (so they say), and they'll ship it back. I was guessing they wouldn't even bother looking at it. I'm surprised this is cost effective for them, and disappointed that I won't be getting a new mop out of it.
@Horace said in Darn, they're actually repairing it:
I'm surprised this is cost effective for them, and disappointed that I won't be getting a new mop out of it.
Imagine how surprised they are that someone filled out the claim form and sent the mop back.
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I'm guessing they have a contract with a small shop that does these things from all over the country.
I'm also guessing most people don't use their extended warranties, even when small appliances break.
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I'm guessing they have a contract with a small shop that does these things from all over the country.
I'm also guessing most people don't use their extended warranties, even when small appliances break.
@Jolly said in Darn, they're actually repairing it:
I'm guessing they have a contract with a small shop that does these things from all over the country.
I'm also guessing most people don't use their extended warranties, even when small appliances break.
It’s only due to my special hate/hate relationship with robot mops that I recognized this $50 three year warranty as a steal. They will rue the day they sold this warranty to me.
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Horace, that's ROBOT ABUSE!
I'm gonna tell.
The poor little circling clunking stumbling half-blind gadget.
Shame, Horace. Hang your head in shame.@Rainman said in Darn, they're actually repairing it:
Horace, that's ROBOT ABUSE!
I'm gonna tell.
The poor little circling clunking stumbling half-blind gadget.
Shame, Horace. Hang your head in shame.Half-blind is generous. Its current error is "laser sensor failure", and it refuses to budge. Even at its best, it would become "lost" in the middle of a room, two feet from the nearest obstruction, stop, and wait for me to carry it back to its cradle. I'm going to start claiming those sorts of failures as warrantee issues. We'll see how that goes.
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They fixed what was broken, but when I connected to the app via wifi, which is the only way to control the robot beyond basic functions, the app barfs errors. Someone on their end will have to install the app on an iPhone to diagnose this and make sure it works. We'll see if they have that sort of gumption.
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Got an email:
No issues found
We ran a series of tests. Unfortunately we couldn't replicate the issue.
Since your product is working, we're shipping it back to you.
I don't believe them. But now it seems we're at an impasse. I have a non functional robot, and they won't honor the warranty they sold me. :man-shrugging: I guess I will have to invasively do something to the robot to cause it not to work in even the simplest test, but not in such a way that they'll suspect foul play.
