Darn, they're actually repairing it

[Horace]

@Jolly said in Darn, they're actually repairing it:

I'm guessing they have a contract with a small shop that does these things from all over the country.

I'm also guessing most people don't use their extended warranties, even when small appliances break.

It’s only due to my special hate/hate relationship with robot mops that I recognized this $50 three year warranty as a steal. They will rue the day they sold this warranty to me.

[Rainman]

Horace, that's ROBOT ABUSE!
I'm gonna tell.
The poor little circling clunking stumbling half-blind gadget.
Shame, Horace. Hang your head in shame.

[Horace]

@Rainman said in Darn, they're actually repairing it:

Horace, that's ROBOT ABUSE!
I'm gonna tell.
The poor little circling clunking stumbling half-blind gadget.
Shame, Horace. Hang your head in shame.

Half-blind is generous. Its current error is "laser sensor failure", and it refuses to budge. Even at its best, it would become "lost" in the middle of a room, two feet from the nearest obstruction, stop, and wait for me to carry it back to its cradle. I'm going to start claiming those sorts of failures as warrantee issues. We'll see how that goes.

[Horace]

Game on. Got the mop back today, and it doesn't work. Back to Asurion it goes. Let's see if they put this situation out of its misery now, and just refund me.

[Copper]

Make sure it is plugged in.

[jon-nyc]

Did you try turning it off and turning it back on again?

[Horace]

They fixed what was broken, but when I connected to the app via wifi, which is the only way to control the robot beyond basic functions, the app barfs errors. Someone on their end will have to install the app on an iPhone to diagnose this and make sure it works. We'll see if they have that sort of gumption.

[George K]

LOL. “Gumption.”

[Horace]

I always think of Nick Offerman's book when I use that word.

Too bad that when you scratch his surface, he's a performative hollywood leftist. Some of that even comes through in that book.

[Horace]

Got an email:

No issues found

We ran a series of tests. Unfortunately we couldn't replicate the issue.

Since your product is working, we're shipping it back to you.

I don't believe them. But now it seems we're at an impasse. I have a non functional robot, and they won't honor the warranty they sold me. :man-shrugging: I guess I will have to invasively do something to the robot to cause it not to work in even the simplest test, but not in such a way that they'll suspect foul play.