iPad Pro bricked ...
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My iPad Pro bricked.
I suspect a botched automatic iPadOS update to 14.x.
After almost one hour with an Apple support rep. on the phone trying to recover it, the Apple rep. reached a point where he says it needs to be sent in for repair.I have used many iOS and iPadOS devices and have kept up with various iOS/iPadOS updates over the years. This is the first time one of my iOS/iPadOS device got bricked.
I blame @Horace ... it seems Apple's quality has gone down since @Horace became a shareholder.
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That's really interesting and disturbing.
I've had some MacOS updates hang during installation, but nothing that I couldn't back out of.
But, your iPad is totally not functional; it won't even turn on? Wow. What version of iPadOS were you running? I'm currently at 14.2, I believe.
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I think Horace owes you an apology.
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Mine failed the update but didn't brick.
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Received a padded empty cardboard box that Apple sent me today. It's for me to put the bricked iPad into and send it to Apple's repair center. Which I did.
The cardboard box is fine. The padding is fine. The included adhesive tapes to let you seal the box were quite nice.
The return shipping label was tucked under the shipping label used to send the box to me. Following the instructions printed on a removable tab attached to the label, I had to carefully remove the tab and the outer label to expose the return shipping label below. This process is error prone as it seems very easy to damage the return shipping label, and there is no backup label included. So I think Apple cuts this one a little too close. But in the end it worked for me, I managed to expose the return shipping label without damaging it.
The instruction booklet that came with box is awful. The design is very minimalist, but to the point of being impractical. It's basically two sheets of (what looks to me like) Letter-sized paper saddle-stitched into a booklet. The "cover" has only a very small red Apple logo. The content is a series of 16 steps with simple graphics instructing you on how to prepare device and seal it in the box for shipment. The problem is that these 16 steps, along with graphics, are all squeezed onto the middle 20% of each "page." Four steps (with graphics) per page laid on one "row" across each "page," with each "row" taking up only the middle one fifth of each "page." 80% of the pages are wasted white spaces. This makes the words way too small to read.
Apple Inc. produces beautiful designs, and the instruction booklet is beautiful. But in this case the booklet is useless -- it's beautiful but its content is practically illegible. Form completely destroyed function in this case. @Horace you need to talk to Tim about this.
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I hope Horace forwards this to his people.
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Tim reads his own email every morning from random customers, true story. At least a story told by him. I suppose he has people to curate whatater he sees. Ax, I suggest you write a strongly but beautifully worded letter to tcook@apple.com and see if you get a response.
