"Automatic Update"
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On May 26, a user on HP's support forums reported that a forced, automatic BIOS update had bricked their HP ProBook 455 G7 into an unusable state. Subsequently, other users have joined the thread to sound off about experiencing the same issue.
If you've ever updated the BIOS manually on a PC, you may recall that there are usually warnings against making such updates while not charged, not powered on, or running background tasks that may interfere with updating system files. The BIOS is generally understood to be one of the most sensitive components of your system, with unexpected issues likely to result in crashes or even bricked systems like our main example.
This common knowledge regarding BIOS software would, then, seem to make automatic, forced BIOS updates a real issue, even if it weren't breaking anything. Allowing the user to manually install and prepare their systems for a BIOS update is key to preventing issues like this. Some users are pointing out that these auto-updates are so overzealous that they'll even start on a laptop that has just booted with minimal battery power reserves. This seems to be one of the more common causes of upset, as well.
At the time of writing, HP has made no official comment on the matter — and since this battery update was forced on laptops originally released in 2020, this issue has also bricked hardware outside of the warranty window, when previously users could simply send in the laptop for a free repair. Forum users reporting on the issue claim that no help from HP seems to work, only specialist ROM programming hardware seems to have the potential to fix the issue, so far.
A comment I saw.
"And of course it was an automatic update, so you'd just wake up one morning, running late for work because your alarm didn't go off, and find that your computer had committed suicide during the night.
Or, worse - since these are business laptops - you work in corporate IT, and you have a hundred dead laptops to deal with all at once, and all that HP is offering is a motherboard replacement that costs nearly as much as a new laptop."
