No-show, no-call

[Jolly]

Welcome to the New Medicine.

[George K]

@Jolly said in No-show, no-call:

Welcome to the New Medicine.

Nah, I'll just blame this on incompetence (some intern probably entered the time incorrectly) and lousy procedures (you MUST return a call from a patient, regardless of time of day). We're meeting with the rep tomorrow AM to check impedances. Hopefully, that'll be good enough to schedule the MRI.

By the way, a "strongly-worded" email was sent to the company via their web page.

"Contact us!"

Sure...

[Mik]

Yeah I’d be pissed too. Unforgivable. It wasted your time and money and the hospital’s time, resources and clinical staff. That’s a chunk of change to provide no health benefit.

[Aqua Letifer]

I'd raise more shit, honestly. Unforgivable is right.

[Horace]

That would be infuriating.

[Axtremus]

Sorry that your time has been wasted, @George-K, and for the hassle to have to reschedule many things.

Not sure if it’s an isolated incident; my impression is that the medical service industry has been very bad at being “on time” for a long time.

[George K]

@Axtremus said in No-show, no-call:

my impression is that the medical service industry has been very bad at being “on time” for a long time.

Late surgeons was one of the most annoying things I encountered. I can understand when things run late at the clinic, or you're stuck at another place behind a slow surgeon. However, there's zero excuse for being late for the first case of the day.

Well there are a couple of excuses. I would say to offender...

1. Did you have an accident on the way in this morning?
2. Who was bleeding that made you late for a 7:30 start?
3. Good afternoon!

But, I have to say that my experience with tardiness, as a patient, has been not all that bad. It's rare for me to sit in a waiting room more than about 10 minutes past my scheduled time.

This was a totally forgivable scheduling error. The lack of communication was unforgivable, IMO.

[George K]

Followup...

Met with the rep this morning to check impedance to allow MRI to be performed.

She said the screwup was that the scheduler was in California, so when he heard "6:30" he thought it was 8:30 central time. We knew we were in trouble when Mrs. George scheduled it and he didn't know how to pronounce "Huron" street. I guess he never heard of the Great Lakes in school.

When I said that tech support said they would page her, she said that they sent an email, which she couldn't retrieve while driving to the 8:30 meeting.

I emphasized the fact that communication was abysmal, and she was apologetic. I can tolerate a human mistake, but I can't tolerate incompetence or a lousy system. She had no real response - after all, what could she say?

[Rainman]

The tech for the stimulator told me that MRIs are no problem. I went in for an MRI a few days ago, and when I mentioned to the tech what the stimulator tech told me, he said that in some cases, they are able to work around the stimulator, but that overall "this will be your last MRI."
I know you hate the system when it F's up, my selfish interest is to find out all I can about the stimulator as it looks like I will have one implanted as well.
Hope Mrs. George is enjoying some success with her back stimulator? Did she feel anything different during the MRI?

[George K]

@Rainman said in No-show, no-call:

Hope Mrs. George is enjoying some success with her back stimulator? Did she feel anything different during the MRI?

The stimulator's been there since December 2018. It drastically reduced her need for pain meds - cut them by about ¾.

SHe's had more than a handful of MRI's since the stimulator went in. Never a problem - other than the clusterfuck this week.

It's rescheduled for Jan 11.

I mentioned to the tech what the stimulator tech told me, he said that in some cases, they are able to work around the stimulator, but that overall "this will be your last MRI."

It depends on the scanner. Some are "stimulator-happy." When she scheduled it, she mentioned that she has the simulator, and they said that only certain locations have a scanner that will be OK.