The Jobless Employed and the Funemployed
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https://www.vox.com/money/23733244/bullshit-jobs-work-employment-lazy-jobless-employed-nothing-to-do
It talks about how certain workers, though full time employees on paper, actually have close to nothing to do.
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I think managers tend to want to increase headcount under them, as that is one of their metrics of managerial success, and will justify those heads to their superiors in not quite honest ways. Combine that with the fact that managers in large companies know little to nothing about the details of what goes on under them when more than one level removed, and you get situations like this where people end up doing nothing.
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