Internet service fuckery
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After I canceled service and returned my equipment in CA, I noticed that AT&T was still charging me a monthly fee. I called and oopsie daisy, we forgot to cancel the billing. Oh, but we see you have returned the equipment, thanks for letting us know, I'll go ahead and cancel that service for you now and refund your auto-billed credit card for the month you never used.
Now I got my new bill in TX from my new internet company, and oopsie, we forgot to give you that promotional discount of $20/month, thanks for letting us know, we'll be sure to credit your next bill. No, we can't fix your current bill, go ahead and pay it and you'll see a credit for the overpayment on your next bill.
It's not worth the aggravation, but in theory I probably shouldn't be loaning them $20 for a month.
Also there was a $10 per month charge that they forgot to mention during the install, about equipment rental. A rental fee I'm pretty sure I actually did ask about, and was told did not exist.
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Can’t say I am familiar with Fidium.
If you don’t mind me asking, what equipment do they make you “rent”?
Just the optical line terminal (OLT) or also a router?@Axtremus said in Internet service fuckery:
Can’t say I am familiar with Fidium.
If you don’t mind me asking, what equipment do they make you “rent”?
Just the optical line terminal (OLT) or also a router?I mind you asking - that is very personal.
But between you and me, they gave me a router and the OLT. I assume the OLT is the thing affixed to my garage wall, connected directly to the line coming to the house. From there, a line goes to the attic control box, and from there, the installer made a connection to the living room wall jack, where he put the router. I was told by some crazy people that the router could live in the 120 degree attic. I wish ill luck on those people and their offspring.
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Yeah, the OLT typically stays with the house even if you sell the house. The OLT typically does not incur a rental fee (at least that's the case with Verizon FiOS). The router is the one that can incur a rental fee. Typically if you buy an expensive enough service plan, the service provider just throws the router in for "free" because they need to make sure you have a good router to really take full advantage of the more expensive service plan and they can more easily amortize the router cost through the higher monthly service charge. Otherwise there was a law passed not that long ago that says consumers must be given options to buy/supply their own routers/set top boxes to avoid equipment "rental" fees.
Yeah, bad idea to keep the router in 120F attic.
In any case, good luck with your new house and new Internet service.
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When we moved, they told us we could hook up straight away. Then they said - oops, sorry, there's already a Verizon account at that address.
So we had to prove we owned the house before they'd activate us. Apparently, the previous owners hadn't bothered to tell them they'd left, and also took the ONT with them. It's all fixed now but we got charged for the set-up, which should have been there already.
