"No violation of our policies"
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Parents of a boy who was coerced into making a sexually explicit video which was subsequently uploaded to Twitter.
From the lawsuit:
John Doe and Jane Doe also reported the situation to a local law enforcement agency and provided Twitter with the report number for that agency. 90.
On January 26, 2020, Jane Doe followed up with email to Twitter after a week of inactivity and lack of response by Twitter that read as follows: Hello there my name is [Jane Doe] i’m [John Doe’s] mother. I sent two complains in
case #0139730675
case #0139729198without responses from you. He had been a victim in a sex abuse situation. No one gave permissions for these [videos] to be on your site. You are allowing child pornography to be in your web site for over a week now after my compliant on Jan 22nd 2020. The police case [redacted Police Report case number and jurisdiction]. We want them removed immediately. [Jane Doe] 91.
On January 28, 2020, Twitter sent John Doe an email that read as follows: Hello, Thanks for reaching out. We’ve reviewed the content, and didn’t find a violation of our policies, so no action will be taken at this time. If you believe there’s a potential copyright infringement, please start a new report. If the content is hosted on a third-party website, you’ll need to contact that website’s support team to report it. Your safety is the most important thing, and if you believe you are in danger, we encourage you to contact your local authorities. Taking screenshots of the Tweets is often a good idea, and we have more information available for law enforcement about our policies.
Thanks,
Twitter
The lawsuit is about 40 pages of legalese, with another 40 pages of exhibits (screenshots, etc).
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If it is as we are reading in the lawsuit, only one word - WOW!!!!