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The New Coffee Room

  1. TNCR
  2. General Discussion
  3. AI business response to yelp reviews

AI business response to yelp reviews

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  • HoraceH Offline
    HoraceH Offline
    Horace
    wrote on last edited by
    #1

    Thought this was interesting. I left a negative review of some awful pizza at a nearby place, due to compassion for people looking for good pizza.

    This pizza is really very bad. It is difficult to find a worse pizza. Yummy, not really.

    Yelp reviews have to have a certain number of characters, and I had said all I wanted to say after the first sentence, which wasn't enough. I added the second sentence. Not enough. I added the third. I was out of ideas, which accounts for the strange wording.

    I got this response from the business:

    Business Manager

    Thank you for taking the time to leave your review! I noticed you mentioned “YUMMY not really". I wanted to confirm if that means you enjoyed the pizza. We love hearing specific feedback, so please feel free to share any details about what you liked.

    I guess this place (which is a chain) is using AI to respond to their Yelp reviews.

    Education is extremely important.

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