Locked out of your "smart" home
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A Tale of Unwanted Disruption: My Week Without Amazon
A package was delivered to my house on Wednesday, May 24, and everything seemed fine. The following day, however, I found that my Echo Show had signed out, and I was unable to interact with my smart home devices.
I was told that the driver who had delivered my package reported receiving racist remarks from my “Ring doorbell” (it’s actually a Eufy, but I’ll let it slide).
Link to videoDespite promptly submitting video evidence immediately upon learning of the issue, my account remained locked. The timing couldn’t have been worse: the onset of Labor Day weekend was approaching, and I was keen to resolve the issue before the long weekend. However, despite numerous calls and emails, it wasn’t until Friday afternoon that I received confirmation that the investigation had started. I was told to expect a response within two business days, meaning not until Tuesday of the following week at the earliest.
In the end, my account was unlocked on Wednesday, with no follow-up email to inform me of the resolution. This incident stands as a stark reminder of the need for better customer service and a more nuanced approach to incident management.
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I don't want any of that stuff listening into me the whole time. Admittedly I have Siri enabled on my phone so that I can have it play music and what-have-you wirelessly while I'm driving, but that's it.
There's also got to be a better way to deal with people potentially being abusive to their drivers than this kind of passive-aggressive behaviour where you're apparently assumed to be guilty unless you can prove your innocence.
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I assume this power of amazon to render your devices useless if you do a racism, is in the fine print of some user agreement you agree to by clicking "yes" somewhere. If not, then it should be clearly illegal to sell you a product then render it useless on a whim.
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I assume this power of amazon to render your devices useless if you do a racism, is in the fine print of some user agreement you agree to by clicking "yes" somewhere. If not, then it should be clearly illegal to sell you a product then render it useless on a whim.
@Horace said in Locked out of your "smart" home:
fine print of some user agreement you agree to by clicking "yes" somewhere.
Here is a website I have looked at that seems to give a good summary of the various Terms of Service. You type in a company, and it will give a simplified summary of their TOS.
