"Click to Cancel"
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The Federal Trade Commission today proposed a “click to cancel” provision requiring sellers to make it as easy for consumers to cancel their enrollment as it was to sign up. That is just one of several significant updates the Commission is proposing to its rules regarding subscriptions and recurring payments. The new click to cancel provision, along with other proposals, would go a long way to rescuing consumers from seemingly never-ending struggles to cancel unwanted subscription payment plans for everything from cosmetics to newspapers to gym memberships.
“Some businesses too often trick consumers into paying for subscriptions they no longer want or didn’t sign up for in the first place,” said FTC Chair Lina M. Khan. “The proposed rule would require that companies make it as easy to cancel a subscription as it is to sign up for one. The proposal would save consumers time and money, and businesses that continued to use subscription tricks and traps would be subject to stiff penalties.”
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I frequently take advantage of some new sites' subscription offers, like $4 a month for a year's subscription.
When the year's up, I ALWAYS get an email telling me that my subscription is about to renew at a different, and always higher, rate. Unsubscribing has never been an issue for me.
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My favorite experience with unsubscribing was when I canceled my AT&T fiber when I moved away from CA. Several months later I was going through my credit card charges and I noticed I was still being charged. I called AT&T, and they said "oops, we see you did cancel, but we didn't process the payment cancelation part. We'll get right on that, thank you for letting us know."
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My favorite experience with unsubscribing was when I canceled my AT&T fiber when I moved away from CA. Several months later I was going through my credit card charges and I noticed I was still being charged. I called AT&T, and they said "oops, we see you did cancel, but we didn't process the payment cancelation part. We'll get right on that, thank you for letting us know."
@Horace said in "Click to Cancel":
My favorite experience with unsubscribing was when I canceled my AT&T fiber when I moved away from CA. Several months later I was going through my credit card charges and I noticed I was still being charged. I called AT&T, and they said "oops, we see you did cancel, but we didn't process the payment cancelation part. We'll get right on that, thank you for letting us know."
On a vaguely related note, yesterday I got a bill from Foxborough waste management for ($103) - i.e. they owe me a hundred bucks.
There was also a late payment line item of $3.00, and a request that I pay as soon as possible to avoid suspension of my trash service.
