All the questions designed to extract more money from you

[Horace]

I noticed a spot on the left lens of my glasses, directly in my line of vision, and I couldn't wipe it off. I guessed I scratched the glass. So I called the optometrist I got them from. I needed to get them fixed. They asked me so many times why this was my fault. What did I do? Did I clean them wrong? Did I use my shirt? Did I use an unapproved cleaning liquid? I do not know why they asked those questions. I answered no to all of them - not my fault, this just happened - and I still had to pay to get them replaced. I suppose they were only asking in the hopes I would tell them that, yes, I deliberately sprayed a fluid on them marked with a big red warning that you should not clean glasses with this fluid or you will ruin them forever. Then, when they told me that they would have to charge me $150 to replace my glasses, they could do so in good conscience.

Nonplussed at the conversation clearly dedicated to discovering why I was at fault for this lens damage, I asked what I could do differently next time, when buying the glasses. Because they ask you like 10 questions about coatings etc when you buy them, all designed to up-sell for better profit, and I wanted to know what I could choose next time to prevent this. They were surprised. Do I really ask you 10 questions every time you come in about the lens coating, to upsell you for greater profit? I had no idea! But definitely no answer you gave at that time had anything to do with this lens damage! May I please have your credit card for the replacement?

[Jolly]

You know that lens cost them about $10....